Water on the floor of a business right now
Our line is open 24/7, and a flooding restroom or a backing-up floor drain is treated as urgent. While you wait, protect people first, then inventory, then the building.
Keep customers and staff out of wet areas near outlets and panels. If sewage is involved, treat the water as contaminated.
Close the right valve
Shut the fixture stop first. If water keeps coming, close the building main, which is often inside a utility closet, a mechanical room or near the meter box. In a multi-tenant space, ask the property manager which valve controls your suite.
Stop using drains
A backed-up floor drain or sink means the line downstream is blocked. Every flush or rinse after that pushes more water to the lowest opening.
Kill power near water
Turn off the breaker for any wet area before you touch equipment. Leave wet panels alone and call for help.
Move stock and record damage
Lift inventory off the floor and photograph everything before cleanup.
Then call (385) 488-1892. Tell dispatch the street address, which suite, what you see and whether the main is already closed.
Who usually owns the problem
This table is a starting point, not a legal opinion.
| Problem | Usually the tenant | Usually the landlord | First move |
|---|---|---|---|
| Leaking faucet or toilet inside the suite | Often, if the lease puts interior fixtures on you | If the lease covers building systems | Close the fixture stop, then call |
| Water heater serving one suite | Often, if you installed it | If it feeds several units | Check the lease, then call |
| Sewer backup at the building lateral | Rarely | Usually, as the owner of the private lateral | Stop water use, call us and the manager |
| Grease interceptor full | Often, for the food tenant | If the interceptor is shared | Stop dumping grease and call |
We write up what we find in plain terms, so the tenant and the landlord are arguing from the same facts.
Backflow assemblies and the yearly test
A commercial building with an irrigation system, a fire line or a boiler fill often has a backflow assembly at the main. Herriman City says the Utah Plumbing Code requires annual testing of these assemblies, and an RPZ assembly is recommended whenever culinary water also feeds irrigation. Results go to the city through its portal, and a certified tester has to perform the test.
An expired test often surprises owners during a sale. Put the date on the calendar, and call us if the assembly spits from its relief port, since that usually needs a repair kit and a retest.
Grease interceptors, in plain mechanics
A grease interceptor is a tank with baffles. Warm wastewater enters, the fat floats to the top, solids settle, and cleaner water leaves from the middle. When the tank fills with fat and sludge, the baffles stop working and grease slips into the building line.
Signs of a full unit include a sour odor near the kitchen, slow three-compartment sinks and drains that clear then stall again. Pumping the tank is a separate hauler's job, though we diagnose the line. The Jordan Basin Improvement District asks that no oil or grease go down any sink, so a strainer and a grease can beat any fix.
Water on the floor of your business? Call (385) 488-1892 and we will line up a licensed plumber.
Call (385) 488-1892Fixtures and systems we work on
Most calls fit one of these categories.
- Restroom fixtures, including tank and flushometer toilets, urinals and wall-hung lavatories.
- Tank water heaters in the back room, plus recirculation lines on larger buildings.
- Floor drains, mop sinks and trap primers that have dried out.
- Main drain stoppages and camera inspection of the building line.
Larger boiler plants, process piping, medical gas and fire sprinkler systems are outside what we dispatch. We say so on the phone instead of sending the wrong crew.
Commercial leak detection, honestly
Leak detection in a commercial building starts with a meter test. If every fixture is closed and the meter still moves, water is escaping somewhere between the street and the fixtures. Then the plumber splits the system with valves, listens with an acoustic ground microphone and, where walls allow, scans with a thermal camera.
The honest limit is that large slabs and shared risers take time, and the tool sometimes narrows a leak to a ten-foot stretch instead of one spot. We say so up front. Our leak detection page covers the residential version of the same method.
What a Herriman building owner should know
Herriman has added more than 6,000 multifamily homes since 2014, and the city says 41 percent of homes are townhomes or apartments. For a property manager that means shared risers, one main for many units and a lot of repeat questions about who closes which valve. Label every shutoff.
Retail centers such as Herriman Towne Center and Anthem Commercial draw on the same city water as homes. The city calls that water very hard, with wells at 25 to 60 grains per gallon and Jordan Valley water at 10 to 12. Scale builds fast in water heaters and ice machines, so plan a flush schedule or a softener.
The building owner owns the private sewer lateral to the Jordan Basin Improvement District main. If a backup stops when all water use stops, the blockage sits in the building plumbing or that lateral, and a camera view comes before any sewer line repair. New plumbing lines need a city permit while repair does not, so tenant improvements should check with the Herriman building department.
What shapes the price on a commercial call
Commercial work varies too much for a flat number. You get a clear price before work starts, and these are the pieces that move it.
- Access and hoursOpen ceilings are simpler than drains under finished tenant space. After-hours calls usually carry a premium.
- Pipe size and materialTwo-inch cast iron and half-inch copper need different tools, fittings and time.
- Equipment involvedFlushometer valves, commercial water heaters and backflow assemblies cost more than residential counterparts.
- Permits and testingNew lines need a permit, and backflow work includes a certified test.
Sudden pipe bursts are often covered under a business property policy, while slow leaks and wear usually are not. Ask your insurer and your landlord's insurer before cleanup so documentation is in order.
Want your real number? Call (385) 488-1892 and describe the building, the symptom and the hours you need us.
Questions from owners and managers
Do you handle commercial plumbing emergencies at night or on weekends in Herriman?
Yes. Dispatch runs 24/7, and flooding restrooms, sewage backups and burst lines are handled as urgent. We cannot promise an arrival time, but the call is answered and the job is lined up right away.
I am a landlord. Who pays when a tenant's drain backs up?
It depends on the lease and on where the blockage sits. A clog in one fixture trap often falls to the tenant, while a stoppage in the shared line usually falls to the owner. We document the location, and drain cleaning on the right line follows.
Do you test commercial backflow assemblies?
Herriman City points to annual testing by a certified tester. Tell dispatch you need one and we will confirm who performs it before booking.
Do you clean grease traps and interceptors?
Pumping a tank is a hauler's job. We diagnose slow drains around the kitchen, clear the line downstream and tell you if the interceptor itself looks full.
Do you replace commercial water heaters?
Yes, for the tank-type units common to small businesses (see water heater replacement). Replacement needs a city permit, and larger boiler systems are outside what we dispatch.
Have a different building problem? Call (385) 488-1892 and ask.
Call (385) 488-1892Sources and standards
The standards and local rules behind this service page are listed below. Rules and fees change, so read the current version before you rely on them.